Student Opportunity

Various Shifts Available

£12.71 per hour plus holiday pay

Coventry University Students’ Union is a charity dedicated to improving the experience of students at the Coventry University Group, operating across 7 campuses in Coventry, London, and Scarborough.

If you are a student at Coventry University based at our Coventry Campuses and are looking for part-time work alongside your studies, then the Students' Union is looking to recruit Students' Union Assistants!

Students' Union Assistants are responsible for providing student-focused services to our members and wider stakeholders. These roles are central to the day-to-day operations of the Students' Union and its activities and interactions with members. The side-bar on the right hand side of this advert details the purpose and duties of the role.

Coventry University Students’ Union’s values are to be helpful, inclusive and ethical and these are reflected in our progressive and people focused rewards and benefits.

What we offer

• Flexible shift patterns that work around your schedule
• Training, skills and other development opportunities
• Mental Health First Aiders, colleagues who have received training to support others
• Student Staff reward and recognition schemes

Application Process

If you are interested, then please apply using the button below. We are looking for the role and training to commence in August 2026. 

Please note that in order to apply you must be a currently enrolled student on a course provided by Coventry University Group, and you must be enrolled until January 2027 at a minimum.

More Information

Your Students' Union aims to provide students with meaningful work. We are aware that we unfortunately cannot offer work to all students but aim to make the application experience as meaningful as possible. We therefore have designed the application process in a manner to support your development and provide feedback to support future success. We aim to provide applicants with feedback following the closing date. 

We are an equal opportunities employer and actively committed to promoting equality and diversity, and expect all staff, students, and volunteers to share this commitment. We are especially keen to encourage expressions of interest from people currently under-represented within the organisation, these include but are not limited to those from the LGBTQ+ community, people with disabilities, and those from a Global Majority background.

We are a disability confident employer and candidates with a disability will be guaranteed an interview, providing they meet in full all of the essential requirements of the post.

Find out more about Your Students' Union here: https://yoursu.org/

Purpose

Students’ Union Assistants are responsible for providing student-focused services to our members and wider stakeholders. These roles are central to the day-to-day operations of the Students’ Union and its activities and interactions with members.

The following areas and duties a Students' Union Assistant role can work:

Events and Promotion Duties

1. To actively engage with all stakeholders (Students, Staff, Visitors) to create conversations and to clearly communicate and promote the Students’ Union and its activities.
2. To undertake minor manual handling and event logistics for Students’ Union events and activities.
3. To assist in the safe evacuation of the premises as directed and within established procedures.
4. To operate mobile stalls, stands and promotional activities.
5. To undertake administrative tasks, relevant to the working of the Students’ Union, within established procedures.
6. To follow and support the successfully completion of event/ activity plans under the direction of Students’ Union staff.
7. To ensure the safe delivery of events, activities, and workshops in accordance with Students’ Union health and safety.

Customer Support and Administrative Duties

1. To act as the first point of contact for all enquiries at the Students’ Union via phone, email, live chat and in person.
2. To respond to enquiries using learned knowledge of the Students’ Union and its services.
3. To provide excellent customer care to Students’ Union stakeholders (Students, Staff, Visitors).
4. To receive and sign for Students’ Union deliveries and inform relevant departments for collection.
5. To undertake administrative tasks, relevant to the working of the Students’ Union, within established procedures.
6. To ensure that stock, equipment, and resources are securely handled following established procedures under the direction of Students’ Union staff.
7. To use Students’ Union software packages as directed by Students’ Union staff and within established procedures and training.

Triage

1. To assess the initial needs of students presenting to the Students’ Union Advice Service through email, web chat, telephone and face-to-face.

2. To identify and assess any risks and concerns and to escalate these to the Students’ Union Advice Service staff following appropriate escalation procedures.

3. To assist students in accessing the Advice Service or to be signposted to other relevant University or external support services, primarily at the Hub.

4. To provide a mobile triage service throughout various campus locations so students can access an in-person triage service outside of the Hub by managing enquiries at outreach/pop-up triage events.

5. To provide non-directive, confidential prescribed information, and guidance through a range of communication channels under the direction of the Students’ Union Advice Service Staff.

6. To produce and support the development of triage information and guidance content and resources.

7. To support with the promotion of the Advice Service’s campaigns through in person activities.

8. Maintain effective and up-to-date records in line with established procedures.

9. To use relevant triage software and resources under the direction of Students’ Union Advice Service Staff.

10.To deliver information and guidance workshops to students as part of a preventative intervention to enable students to self-support where appropriate and reduce the level of enquiries and cases seen through The Advice Service.

11. To process data accurately and sensitively, in accordance with GDPR and best practice. Additionally, to follow and abide by Your Advice Services’ specific confidentiality, conflict of interest and other key policies.

Communications and Insights

1. To assist the SU’s marketing team with creating studentfocused marketing and promotional materials and content, ensuring it is current, inclusive and of high quality.

2. To undertake primary research activities within established procedures and under the direction of Students’ Union Staff.

3. To assist insight activities, including analysing findings and contributing to reports.

4. To assist the SU’s marketing team with producing and editing a range of content that is relevant to students (physical and digital media e.g. images, videos and written copy) in line with the SU brand guidelines.

5. To keep up to date with new technologies for communications and insights.

6. To propose stories and produce journalistic coverage of Students’ Union activities

General Responsibilities for all roles:

1. To ensure that all Students’ Union procedures and policies are followed.
2. To complete timesheets and logs accordingly to established procedures.
3. To complete, either digitally or in person, training and meetings associated with the role.
4. To use Students’ Union equipment and resources as directed and within established procedures.
5. Undertake any other duties commensurate with the grade and range of the post.
6. To support the Students’ Union to operate in line with its commitment to Sustainability and Social Responsibility.